Terms & Conditions

1. About Us

Ego European Spa provides professional massage and wellness treatments at:

• Edge Creekside Hotel, 4th Street, Riggat Al Buteen, Near Deira Clock Tower, Dubai, UAE

Contact: +971 58 273 9307 (WhatsApp / Telegram)

By booking a treatment or using our services, you agree to these Terms & Conditions.

2. Bookings & Appointments

2.1 All treatments require prior booking. Bookings can be made via WhatsApp, Telegram, or phone.

2.2 A booking is confirmed once you receive written confirmation from our reception team.

2.3 We reserve the right to decline a booking at our discretion.

2.4 For couples treatments, four-hand sessions, and 90-minute slots on weekend evenings, we recommend booking at least 24 hours in advance.

2.5 Late arrivals may result in a shortened treatment to respect the next guest's appointment. The full treatment price will still apply.

2.6 Cancellations made less than 4 hours before the booked time may be charged at 50% of the treatment price. No-shows will be charged in full.

3. Prices & Payment

3.1 All prices are listed in UAE Dirhams (AED) and are inclusive of applicable taxes unless otherwise stated.

3.2 Prices are subject to change without notice. The price confirmed at the time of booking will apply.

3.3 Payment is due at the time of the treatment unless otherwise agreed. We accept cash (AED) and major credit and debit cards.

3.4 We do not store payment card details.

4. Health & Safety

4.1 Guests must complete a health consultation before their first treatment and update us of any changes to their health at subsequent visits.

4.2 You are responsible for disclosing any medical conditions, allergies, injuries, recent surgeries, pregnancy, or other health matters that may affect the suitability of a treatment.

4.3 We reserve the right to refuse or modify a treatment if we believe it may pose a risk to your health or the health of our therapists.

4.4 Ego European Spa and its therapists are not medical professionals. Our treatments are for relaxation and wellness purposes and do not constitute medical treatment or advice.

4.5 Guests are advised to consult a qualified medical professional before receiving treatments if they have any concerns about their health.

5. Age Requirement

5.1 You must be at least 18 years of age to receive treatments at Ego European Spa without the written consent of a parent or legal guardian.

5.2 We reserve the right to request proof of age.

6. Conduct

6.1 We expect all guests to treat our staff and other guests with respect. Any abusive, threatening, or inappropriate behaviour will result in immediate termination of the treatment with no refund.

6.2 Our therapists are trained wellness professionals. Any request for services outside the scope of professional massage therapy will result in immediate termination of the session and the full treatment price will be charged.

7. Liability

7.1 Ego European Spa shall not be liable for any personal injury, loss, or damage to property arising from your use of our services, except where such liability cannot be excluded by law.

7.2 We are not liable for any indirect, consequential, or special loss arising from the use of our services.

7.3 Our total liability to you in connection with any treatment shall not exceed the price paid for that treatment.

7.4 Nothing in these Terms limits our liability for death or personal injury caused by our negligence or fraud.

8. Gift Vouchers

8.1 Gift vouchers are non-refundable and non-exchangeable for cash.

8.2 Vouchers are valid for 6 months from the date of purchase unless otherwise stated on the voucher.

8.3 Vouchers may be transferred to another person.

8.4 Vouchers must be presented (digitally or in print) at the time of redemption.

8.5 Expired vouchers cannot be extended or redeemed.

9. Intellectual Property

9.1 All content on our website (egoeuropeanspa.ae), including text, images, logos, and design, is the property of Ego European Spa or its licensors and is protected by applicable intellectual property laws.

9.2 You may not copy, reproduce, or distribute any content from our website without prior written permission.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The current version will always be published on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

13. Contact

For any questions regarding these Terms & Conditions: