Privacy Policy

1. Who We Are

Ego European Spa operates at:

• Edge Creekside Hotel, 4th Street, Riggat Al Buteen, Near Deira Clock Tower, Dubai, UAE

Contact: +971 58 273 9307 (WhatsApp / Telegram)

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us — including through our website (egoeuropeanspa.ae), WhatsApp, Telegram, phone, or in person at our location.

2. Information We Collect

We may collect the following types of personal information:

Contact & Booking Information

• Full name
• Phone number (including WhatsApp and Telegram)
• Email address (if provided)
• Preferred treatment, date, and time
• Preferred language for the consultation (Russian, English, or Arabic)

Health Information

• Medical conditions, allergies, injuries, recent surgeries, or pregnancy status — collected via our pre-treatment health consultation to ensure your safety.

Website Usage Data

• IP address, browser type, pages visited, and time spent on the site — collected automatically via cookies and analytics tools (see Section 6).

Communications

• Messages sent via WhatsApp, Telegram, or phone for booking, enquiries, and post-treatment recommendations.

3. How We Use Your Information

We use your personal information to:

• Confirm and manage your bookings
• Provide safe and appropriate treatments based on your health profile
• Match you with a therapist comfortable in your preferred language
• Send appointment reminders and follow-up messages via WhatsApp or phone
• Respond to enquiries and provide customer support
• Improve our services and website experience
• Comply with applicable UAE laws and regulations

We do not use your information for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity — to fulfil your booking and deliver treatments
• Legitimate interests — to manage our business, improve our services, and ensure safety
• Legal compliance — to meet obligations under UAE Federal Data Protection Law
• Consent — where you have given explicit consent (e.g., marketing messages)

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who assist our operations (e.g., booking software, payment processors, website hosting) — under strict confidentiality agreements
• Regulatory or legal authorities — if required by UAE law or a court order

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

6. Cookies & Analytics

Our website uses cookies to improve functionality and analyse visitor behaviour. This may include tools such as Google Analytics, Google Tag Manager, or similar. You can disable cookies in your browser settings, though some features of the site may not function as intended.

By continuing to use our website, you consent to the use of cookies as described.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Health consultation records are retained for a minimum of 2 years.

WhatsApp, Telegram, and other messaging communications may be retained for up to 12 months.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time for processing based on consent
• Object to processing in certain circumstances

To exercise any of these rights, contact us on WhatsApp at +971 58 273 9307.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: